DELIVERY & RETURNS
Delivery within the HG1 and HG2 postcodes is free of charge and will be delivered by one of the team within two working days.
We have two options for single bottle delivery:
24 hour Fully Tracked Delivery (not weekends) through one of our chosen courier services, which is charged at £9.00. Dispatch will take the same day if ordered before 12pm, if not the next working day.
Royal Mail 2nd Class delivery, which is charged at £3.99. Delivery should take place within two working days of dispatch (if ordered before 12pm it will be dispatched the same day)
Multiple Bottles delivery:
Two bottles will be dispatched by courier at the cost of £9.00 and should be delivered within 24 hours of dispatch.
Multiple bottles of 3 (up to 6) will be delivered at £9.00 and delivery will take place on the next working day (if ordered before 12pm). A signature will be required.
For trade deliveries or orders over six bottles please contact us so we can offer you the most cost effective transportation.
These costs are for Mainland UK only – if you would like our Tipples delivered elsewhere please contact us.
Unfortunately, items cannot be returned if they’ve been opened or if the tamper seal has been removed. In these cases the product won’t be accepted for a refund or exchange.
If the product is still in a sealed and resaleable condition it can be exchanged for another product however, we will not refund the delivery costs and the return shipping must be paid for. In this case, the product must be securely and safely packaged as we will won’t take responsibility for any damaged returns and so won’t refund them.
If you receive a bottle which has been damaged during the delivery process please contact us immediately.
Experiences such as the Gin School Experience or Distillery Tour dates can be changed but not refunded.
If for some reason your order doesn’t arrive within five working days please contact us. Occasionally there may be reasons which are out of our control which cause delays in transportation, however, we will always chase up a delivery if it doesn’t arrive when it should and let you know the outcome.